Terms & Conditions

(Last updated on 30-September-2023)

These terms and conditions ("Terms") govern your use of the website and mobile application ("Platform") provided by DOBI VALET ("Company," "we," "our," or "us"). By accessing or using our Platform, you ("User," "you," or "your") agree to comply with these Terms. If you do not agree with these Terms, please do not use the Platform.

1. Acceptance of Terms

By accessing the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. These Terms constitute a legal agreement between you and the Company.

2. Use of the Website

You must be at least eighteen (18) years old to use the Platform. By using the Platform, you represent and warrant that you are of legal age to enter into a binding contract.

You agree to use the Platform only for the purpose of accessing information about our laundry services, placing laundry orders, and managing your laundry-related activities.

3. Services

The Platform offers laundry-related services, including but not limited to washing, drying, folding, dry cleaning, and ironing as well as facilitating pick-up and delivery of laundry. The Company reserves the right to modify, suspend, or discontinue any part of the services at any time.

DOBI VALET will make every reasonable effort to provide high-quality laundry services. However, we do not guarantee the removal of all stains, damages, or alterations to your laundry items.

It is your responsibility to separate your laundry into different wash loads if you intend to not have any risks of colour run / colour bleeding incidents affecting garments within the same wash load.

Damages related to normal wear and tear, DOBI VALET does not provide reimbursement or compensation such as but not limited to shrinkage from repeated laundering, colour fading, holes or tears (especially old fabrics), discoloration caused by hygiene or beauty products, button damage, thinning of fabric etc.  

It is your responsibility to ensure that you do not include any non-laundry items in your laundry bags such as but not limited to watches, jewellery, cufflinks, money, wallets, access cards etc, as we will not be liable for any loss or damage to such items.

Any reimbursement for an item or order deemed lost or damaged by DOBI VALET shall be limited to and shall not exceed two (2) times the charge for cleaning the lost item (excluding tax and other fees) regardless of brand, price or condition of the garment, or RM 300, whichever is

4. User Accounts

In order to use certain features of the Platform, you may be required to create a user account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

5. Use of Platform

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You will not use the Platform to:

  • Violate any applicable laws, regulations, or third-party rights.

  • Transmit any unauthorized or unsolicited advertising, promotional materials, or spam.

  • Attempt to gain unauthorized access to the Platform or interfere with its proper working.

6. Pricing and Payment

The pricing for our services is outlined on the Platform. By using our services, you agree to pay the stated fees. Payment details are securely processed by third-party payment processors. The Company reserves the right to change prices or billing methods at any time, with notice.

7. Content

You are responsible for the accuracy and legality of any content you provide through the Platform, including but not limited to order instructions and personal information. The Company reserves the right to refuse, delete, or modify any content that violates these Terms.

8. Intellectual Property

The Company retains all rights, title, and interest in and to the Platform, including all intellectual property rights. You may not use, reproduce, distribute, modify, or create derivative works of the Platform without our explicit written consent.

9. Limitation of Liability

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits or data arising from your use or inability to use the Platform.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of the Platform or violation of these Terms.

11. Termination

The Company reserves the right to suspend or terminate your access to the Platform at its sole discretion, with or without notice, for any reason including but not limited to violation of these Terms.

12. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of third-party websites before providing them with your information.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of MALAYSIA, without regard to its conflict of law principles.

14. Changes to Terms

The Company may update these Terms at any time by posting the updated version on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the modified Terms.

By accessing the Platform, you acknowledge that you have read and understood these Terms, and you agree to be bound by them. If you do not agree with these Terms, you should not use the Platform.

For any questions or concerns regarding these Terms, please contact us at [email protected].

Non-Refundable Policy

1. Introduction

This Non-Refundable Policy outlines the conditions under which our business does not provide refunds for services and credits purchased. Please read this policy carefully before making a purchase with us.

This Non-Refundable Policy outlines the terms and conditions under which we provide services and credit purchases that are non-refundable. Please read this policy carefully before purchasing an order through any form of payment method from us.

2. Non-Refundable Services and Credits

Once you have purchased an order or credits from us, they are considered non-refundable. We do not offer refunds for credits and services, regardless of whether they have been used or not.

3. Use of Credits

The credits you purchase can be used for specific purposes within our platform, and they may have an expiration date. It is your responsibility to review the terms and conditions associated with the use and expiration of credits.

4. Exceptions

In rare cases, exceptions may be made for non-refundable items or services. Such exceptions will be determined on a case-by-case basis. If you believe you have a compelling reason for an exception, please contact our customer support team to discuss your situation.

5. Contact Information

If you have any questions or need assistance with a refund, please contact our customer support team at [email protected].

6. Changes to the Non-Refundable Policy

We reserve the right to make changes to this non-refundable policy at any time. Any updates or modifications will be posted on our website.